Intune license must be assigned to the Intune admin account used for configuring the TeamViewer connector.If using Intune RBAC roles for the admin account, then it must have the following roles assigned.Platforms that support the Intune-TeamViewer Remote Assistance feature: Android Enterprise Personally owned devices with a work profile (BYOD)ĭevices enrolled in any of the three Android Enterprise Corporate Owned enrollment schemes are not supported for remote assistance via TeamViewer.This is because the incoming assistance request is facilitated via the Company Portal app and not the Intune app. Windows HoloLens devices, Surface Hubs, and/or Windows 10 S devices are not supported by TeamViewer.įor the purpose of this blog post, we will be testing the Intune-TeamViewer Remote Assistance feature on the Windows platform. Install the TeamViewer full client on Admin workstations You can download the TeamViewer client for your OS by invoking the following link or you can simply log in to the TeamViewer Management Console and download the client from there.The Intune Admins who would be initiating remote assistance sessions require to have the full TeamViewer client installed on their workstations, signed in with a properly licensed TeamViewer account. Choose the Default installation option during the installation. In case there is a UAC dialog, click the Yes button and the installation will proceed and complete.
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